Terms and Conditions
Delivery Policy
A delivery fee from $5.99 to $36.99 will be added to each order based on the delivery zip code for each address. We deliver up to 55 miles from zip code 76063.
We do not provide same-day delivery orders. We will deliver the next day (if there is availability) if the order is placed between 9 am to 5 pm Monday-Friday.
We will do our best to accommodate deliveries at specific times of the day, but we cannot guarantee on-time delivery. We may call the recipient to schedule delivery to avoid misplacing the flowers or leaving them in an unsafe place. For a business delivery, please make sure that the company accepts deliveries and provide us with the business hours of the company. Also, if the delivery is to a hospital, please make sure the recipient is still in the hospital before scheduling the delivery and to fill out all of the information completely on the delivery details in order to ensure correct delivery.
Divin Le Bouquet Floral Design can deliver on Saturday between 12:00 pm and 4:00 pm. Orders placed on Saturday will be delivered the following business day. We do not deliver on Sundays.
Sales Tax Information
Every electronic order you place with us will be charged a sales tax of 8.25%, applied to the amount of the order. This tax rate is based upon Texas sales tax rate and will be charged for any orders within the state of Texas.
Payment Options
We accept the following payment methods:
PayPal, Visa, MasterCard, Discover Network, and American Express.
Return and Exchanges
If you are not 100% satisfied with your order with Divin Le Bouquet Floral Design, please contact us (no later than 24 hours after you receive the flowers) at (214) 404-4814 or email giovanna@divinlebouquet.org. We do not issue refunds or exchanges, but we will be happy to give 25% off on your next purchase only if the flowers look wilted as soon as you receive them or the flowers don’t last between 4 to 6 days. Please call us immediately if this happens and send us a picture of the flowers as proof. Please be aware that because of the style of the arrangement, the roses may open very little or not open at all because they don’t have enough space for opening.
Order Changes
Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery. If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply contact us during business hours within 24 hours of the date that you place the order at (214) 404-4814 or email to us at giovanna@lebouquet.org.
Substitution Policy
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme, and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In arrangements with all rose bouquets, we will make every attempt to match the flower type but may substitute with another color. Please acknowledge that roses are not naturally perfect in appearance when we order from our vendors. The roses may come in different head sizes, maybe a little bent or tilted, and the color may be lighter or darker within the bouquet. For this reason, it is difficult to create a perfectly symmetrical arrangement with exact dimensions. However, we strive to create the design as impeccably as we possibly can. Please acknowledge that roses and mixed flower bouquets last between 4 to 6 days.
Privacy Policy
Information We Collect
If you open an account on our site or make a purchase, we need your contact information including your name, email address and mailing address to complete your transaction.
When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests so that we can better understand and serve our users.
We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed. For example, we may be required to disclose information to the government, law enforcement, or other third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. All user credit card information is securely communicated using secure software.
If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.”